Pamela Jo Wilson, Adult Education Center of Palm beach County, was the 2018 recipient of the Instructional Support Staff of the Year. Ms. Wilson exemplifies respectful and relevant instructional support in an age where adult instructors are in dire need of informed and consistent assistance as they navigate the standards, curriculum, testing, and contextualization requirements of 21st Century instruction. She is known throughout her district as someone who promotes positive relationships between her program and other programs in Florida, between her program and the community, and most especially within her program. Ms. Wilson worked for 16 months on the LINCS ESL pro project with a Pinellas County colleague, creating and coordinating the first cross-region ESOL PLC, she also created virtual PLCs to support teachers at sites throughout her program, and within her program she has created staff development projects that result in increased learner persistence, digital skills and language proficiency. Her passion to support the instructional process is on display daily through her iTeach website – created to provide her teachers with a wealth of resources, document instructors’ and learners’ achievements, and help instructors keep track of professional development opportunities. As a national and state trainer, she gains a broad perspective of adult education inside and outside Florida and is able to bring relevant information to her staff as a result of her relationships with CASAS, Burlington, and LINCS. For the past 7 years, in her role as Senior Case Manager, ESOL Specialist with the School District of Palm Beach County, Department of Adult and Community Education, Pamela Jo Wilson has played a key role in her district’s annual conference, ensuring that speakers and sessions reflect the needs of instructors and following up on instructors’ needs based on their feedback after the conference. Ms. Wilson doesn’t just talk the talk – she continues to work in the classroom, thus giving her a realistic “take” on what it means to be an instructor in her program and allows her to make authentic and credible suggestions when she works with her district team-members to strategize how best to accomplish department deliverables. Ms. Wilson is a perfect example of always having a respectful and collaborative attitude when working with instructors. She has also displayed that same attitude with students, custodial staff, school administrators, FLDOE staff and ACE staff. Her default is positivity and that, along with her infectious laugh and warm heart, have a wonderful, motivating effect on those around her.